Information We Collect

When you interact with falonexira's financial education platform, we collect information that helps us provide better learning experiences. This includes details you share directly and information we gather automatically through your platform use.

• Personal identification information like your name, email address, and phone number when you register for courses
• Payment information processed securely through our third-party payment processors for course enrollment
• Learning progress data including course completion rates, quiz scores, and module engagement statistics
• Device and browser information to optimize your learning experience across different platforms
• Communication preferences and feedback you provide about our educational content and services

We also collect aggregated usage data to understand how learners interact with our budgeting courses and improve our curriculum accordingly.

How We Use Your Information

Your information helps us deliver personalized financial education experiences. We use this data thoughtfully and always in ways that benefit your learning journey.

We process your personal information to enroll you in courses, track your progress through our budgeting modules, and send you relevant updates about new educational content. Your learning data helps us identify which teaching methods work best and where students typically need additional support.

Additionally, we use aggregated information to improve our course materials and develop new educational resources that address common budgeting challenges faced by Canadians. This analysis never identifies individual learners but helps us create more effective financial literacy programs.

Information Sharing and Disclosure

falonexira takes a conservative approach to sharing your personal information. We don't sell your data to third parties or use it for purposes unrelated to your educational experience.

We may share information with trusted service providers who help us deliver our educational platform, such as payment processors, email service providers, and learning management system vendors. These partners are bound by strict confidentiality agreements and can only use your information to provide services on our behalf.

In rare circumstances, we might disclose information if required by Canadian law, to protect our legal rights, or to ensure the safety and security of our learning community. We'll always notify you unless legally prohibited from doing so.

Your Privacy Rights Under Canadian Law

As a Canadian resident, you have specific rights regarding your personal information under PIPEDA and provincial privacy legislation. We're committed to honoring these rights and making it easy for you to exercise them.

To exercise any of these rights, contact our privacy officer using the information provided below. We'll respond to your request within 30 days and may need to verify your identity to protect your information.

Data Security and Protection

We implement multiple layers of security to protect your personal and educational information. Our technical safeguards include encrypted data transmission, secure server infrastructure, and regular security audits by independent firms.

All payment information is processed through PCI DSS compliant payment processors and never stored on our servers. Learning progress data is encrypted both in transit and at rest, with access limited to authorized team members who need it for educational support purposes.

We regularly update our security practices and conduct staff training on privacy protection. However, no online system is completely secure, so we encourage you to use strong passwords and keep your account information confidential.

Data Retention and Deletion

We keep your personal information only as long as necessary to provide educational services and meet legal requirements. Account information and learning progress data are typically retained for seven years after course completion to support transcript requests and continuing education tracking.

Marketing communication data is deleted within two years of your last interaction with our emails unless you explicitly opt in for longer retention. Payment transaction records are kept for tax and accounting purposes as required by Canadian financial regulations.

When we delete your information, we use secure deletion methods to ensure data cannot be recovered. Aggregated, anonymous learning statistics may be retained indefinitely to improve our educational programs.

International Data Transfers

falonexira primarily processes and stores Canadian user data within Canada using Canadian-based service providers. Some educational tools and communication platforms we use may process data in the United States or other countries with adequate privacy protections.

When international transfer is necessary, we ensure appropriate safeguards are in place through contractual protections, adequacy decisions, or other legally recognized transfer mechanisms. You can contact us for specific information about where your data is processed.

Cookie Policy and Tracking

Our learning platform uses cookies and similar technologies to enhance your educational experience. Essential cookies enable core functionality like maintaining your login session and saving your progress through course modules.

Analytics cookies help us understand how students navigate our courses and identify areas where learners commonly struggle. This information guides our curriculum improvements and helps us create more effective educational content.

You can control cookie settings through your browser, though disabling essential cookies may limit platform functionality. We don't use advertising cookies or share tracking data with third-party advertisers.

Updates to This Privacy Policy

We review and update this privacy policy annually or when significant changes occur to our data processing practices. Material changes will be communicated through email notification and prominent notices on our platform.

Continued use of falonexira's services after policy updates indicates acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we protect your information.